Privacy Policy

Who we are

This Privacy Policy applies to Infinity Grand, trading as Infinity Grand Real Estate (“Infinity Grand”, “we”, “us”, or “our”).

For the personal information covered by this Privacy Policy, Infinity Grand is generally the organisation responsible for deciding why and how your personal information is processed.

Information we collect

We may collect personal information when you browse our website, contact us, submit an enquiry, communicate with us, request property information, or use our services.

How we use your information

We use personal information only for legitimate, relevant, and appropriate purposes, including to:

• Respond to your enquiry and communicate with you about your property requirements.
• Provide requested information about properties, services, market opportunities, viewings, and related real estate support.
• Assess and improve our website, services, communications, and customer experience.
• Maintain internal records, manage enquiries, and meet legal, regulatory, compliance, and record-keeping obligations.
• Protect our website, users, systems, rights, property, and security.
• Send marketing communications only where permitted by applicable law and in line with your preferences.

Legal basis and consent

Where required, we process your personal information with your consent, including when you submit an enquiry and agree that we may contact you about it. We may also process information where it is necessary to respond to your request, take steps relating to a potential service or transaction, comply with legal obligations, or protect legitimate interests in operating and securing our business.

Where processing is based on consent, you may withdraw your consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

Sharing and service providers

We may share personal information only when necessary for the purposes described in this policy, including with:

• Our authorised employees, agents, advisers, and service providers who need access to perform their work.
• Technology, hosting, email, website, analytics, communication, customer relationship management, and security providers.
• Property owners, developers, landlords, tenants, buyers, brokers, or professional advisers where relevant to your requested property service and where lawful.
• Government authorities, regulators, courts, law-enforcement bodies, or other parties where disclosure is required or permitted by law.

Website enquiry form delivery

Our website enquiry form may use FormSubmit as a technical service to deliver form submissions to our email address. Information entered into the form is transmitted to that service for the purpose of sending your enquiry to Infinity Grand. Review and update this section if you change your form provider or use a WordPress plugin, CRM, or other service instead.

International data transfers

Some service providers we use may process or store information in countries outside the United Arab Emirates. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information is handled in accordance with applicable data-protection requirements.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage our relationship with you, to meet legal or regulatory obligations, to resolve disputes, or to enforce our agreements.

For website enquiries, our intended retention period is generally 12 months, unless a longer period is required or justified by law, a transaction, consent, or legitimate business need.

How we protect information

We use reasonable technical, organisational, and administrative measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include controlled access, secure systems, account protections, and service-provider controls.

No internet transmission or data-storage system can be guaranteed completely secure. We encourage you not to send highly sensitive information through ordinary website forms or unencrypted email.

Your privacy rights

Subject to applicable law and any relevant limitations, you may have rights to:

• Request information about the personal information we process about you and why we process it.
• Request access to, or a copy of, your personal information.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information in appropriate circumstances.
• Request restriction, suspension, or cessation of certain processing activities.
• Object to certain processing, including direct marketing where applicable.
• Request transfer of your information in a structured, machine-readable format where this right applies and is technically feasible.
• Withdraw consent where processing is based on consent.

To exercise a right, contact us using the details below. We may need to verify your identity before acting on a request.

Marketing preferences

If you agree to receive marketing communications, we may send you information about properties, market updates, services, and opportunities that may be relevant to you. You can ask us to stop marketing communications at any time by using an unsubscribe option where available or by contacting us at info@infinitygrand.ae .

Cookies and similar technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website performance, and improve user experience. A cookie is a small text file stored on your device by your browser.

You can usually manage or delete cookies through your browser settings. If you use analytics, advertising pixels, or non-essential cookies, make sure you implement a suitable cookie notice and consent mechanism before those technologies are activated.

Children's privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided us with personal information, please contact us so that we can review and take appropriate action.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. The latest version will be posted on this page with an updated effective date.

Contact us about privacy

If you have questions about this Privacy Policy, want to update your preferences, or wish to make a privacy request, contact: